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Home > Customer Services > FAQ
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1. How can Chief protect client's asset?

Account Opening

1. What kinds of services can I choose in Chief?

2. What type of trading accounts does Chief offer?

3. How can I open an account in Chief, and are there any fees and minimum deposit requirement for
opening an account?

Order Instructions

1. What are the trading sessions in Hong Kong stock market?
2. What are Enhanced Limit Order, Limit Order, At-auction Order, At-auction Limit Order and Special Limit Order?
3. What types of orders can be placed during the Pre-opening Session, Continuous Trading Session and Closing Auction Session?
4. How long are the orders being valid?
5. How can I amend or cancel the orders in internet trading platform?
6. What will happen if the order is partially filled?
7. How can I monitor the order status?
8. Under what circumstances will my placed order be rejected?
9. How can I sell odd lot via internet trading platform?

Fund Deposit and Withdrawal

1. How can I withdraw and deposit fund?
2. Ways for fund deposit?
3. When can I start trading after fund being deposited?

Bill Payment Service and PPS

1. What should I pay attention to when I use the Express Bill Payment and PPS Services?
2. What should I do if I made a mistake using PPS and Bill Payment services?
3. What is Chief's PPS Merchant name and Merchant Code?
4. How to register Chief Code to PPS account?
5. What is the daily max/min amount transferring thought PPS?

Deposit and Withdrawal of Physical Stocks

1. Can I deposit physical stock into my Chief account?
2. How can I withdraw physical stock from my account?
3. What is the procedure of selling physical stock?

Settlement and Credit Issue

1. If I have a new account, should I make any initial deposit before placing a new order?
2. Can I still place any new order if my account does not have any collateral?
3. If I cannot settle my overdue payment after T+2, can I keep my stocks if only paying interest?
4. How to calculate interest on outstanding balance?

Margin Call (Applicable to margin account clients)

1. Under what circumstances will I receive a margin call?
2. Can I still place a new buy order or withdraw cash when I have received a margin call?
3. When should I fulfill the margin call requirement?
4. How can I find the margin financing ratio of different stocks?
5. How to calculate interest on Margin Account?

U.S Stock Trading

1. What is the trading session in U.S stock market?
2. How to place an order on U.S stock?
3. What types of orders can be placed during the Pre-opening trading hour?
4. What types of orders can be placed during the Normal trading hour?
5. Does U.S market have odd lot system? Is there any pricing restriction?
6. Is the U.S settlement system same as H.K.?
7. Can I use HK dollar to buy U.S stock?

Internet Trading

1. How can I receive the Web Statement?
2. How to apply the real-time quoting service?
3. If I just open an internet trading account, am I only place order through internet trading platform?
4. Can I sell physical stock via the Internet trading platform?
5. If I have already deposited the physical stock, when can I sell it via internet trading account?
6. What are the system requirements of installing Fortune Maker?
7. Is Chief's internet trading platform safely guarded?
8. Can I change my log-in user name?
9. How to change my password?
10. What can I do if I forget my password or not able to access to the Internet trading platform?
11. Do I have to install any specific software to work with the Internet trading platform or the real-time
quoting service?
 
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