Forgot Password

Please appoint the authorized person to contact any branches or customer support hotline at (852) 2500 9199 or email us at

Please specify the following information in the email:

  1. Corporate Name
  2. Account Number
  3. Account Type ( HK Stocks / Global Stocks / Funds / Bonds Account, Futures Account, Global Futures Account or Stock Options Account )
  4. Name of the Authorized Person
  5. Contact Information

After our staff verifying the information by phone, the new password will be sent by email or by post. Meanwhile, customers are welcomed to place their order through our Securities or Futures and Options Hotline.