Frequent Asked Questions
You can find what you need by viewing the FAQs, forms, and service fees.
Stock Withdrawal and Transfer
Can I deposit physical scrip into my CHIEF account?

Yes. You can deliver the share certificate(s) of stock(s) to our Head Quarter or branch office during the office hour. Please be reminded to sign at the “Transferor Signature” on the back of the share certificate. The name(s) on those share certificates has to be matched with the account holder(s). Joint account in CHIEF does not accept single named share certificates.

How can I withdraw physical stock from my CHIEF account?

You can visit our Head Quarter or branches in person to fill in the "Request for Securities Withdrawal Form" or stating the withdrawal order by calling our Customer Support Hotline (Signature verification is required when collecting the physical scrip).

Note: If you want to receive dividend after stock withdrawal, please register the shares before the book closed.

What is the major concern for physical stock withdrawal?

As every stock has its own book closure period, customer is strongly suggested to check with the relevant Share Registrar before the transfer in order to protect client's interest. Client is responsible for all consequent on the witness request from our staff.

What is the procedure of selling physical scrip?

By Online Trading Platform

In general, the shares of stock will be shown in the “Instrument Balance” on the platform in 2 working days after physical scrip is deposited. Customer Please signs on the “Signature of Transferor(s)” on the back of the scrip before passing it to us. If there is doubt about the physical securities, we reserve the right to refuse to execute such selling instructions and require customers to deposit these physical securities first and wait for 12 working days before completing the deposit procedures before they can be placed on the market Sell these securities.

By Phone-in

You can sell their physical scrip through our Securities Trading Hotline at (852) 2500 9199 before making the deposit. In this situation, you should deposit the physical scrip to our branches on T+1 before 12:00 or to our Head Quarter on T+1 before 16:00.

If clients apply IPO through WHITE Application Forms, please verify the information on the share certificate(s) before selling the physical stock. For any enquiries, please contact our Customer Support Hotline at (852) 2500 9199 (852) 2500 9199.

Can I deposit securities from other banks or securities companies?

Yes, you can transfer the securities from other banks or securities companies to us. Please be reminded that you are also required to inform the bank or securities company. The name(s) on those securities has to be matched with the account holder(s). Joint account in CHIEF does not accept single named securities. The following channels are available:

  1. Log in to “Chief Trader” Mobile APP to submit instructions
  2. Or fill in the "Securities Settlement Instruction Form" and fax it to (852) 8147 2612
  3. Or email to cs@chiefgroup.com.hk
  4. You can also visit our head office or branches in person.
Remarks: Chief Securities Limited (CCASS ID: B01584)
Contact Person and Hotline: Customer Support Center (852) 2500 9199
How can I transfer securities to other banks or securities companies?

You can fill in the "Securities Settlement Instruction Form" and hand in to our headquarter or any of our branches. Please note that you are also required to inform the bank or securities company.

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