Frequent Asked Questions
You can find what you need by viewing the FAQs, forms, and service fees.
Deposit and Withdrawal
How to make an internal transfer?

All internal-transfer orders may be placed through the following methods on or before 16:30 on every trading day:

  1. Contact our branches
  2. Call our Fund Deposit & Withdrawal Hotline at (852) 2500 9180 (852) 2500 9180
  3. Contact our Customer Support Center at (852) 2500 9199 (852) 2500 9199
  4. Use the "Cash Management" function in “Chief Trader” Mobile APP (not applicable to HK Futures account, 24hr instant fund transfer)
  5. Use the "Deposit / Withdrawal" function in Top Trader (not applicable to HK Futures account, 24hr instant fund transfer)
Are there any methods for transferring fund to SP Trader?

SP Trader can now support fund "Deposit/Withdrawal" except internal fund transfer, you can place orders through the following methods on or before 16:30 on every trading day:

  1. Call our branches
  2. Call our Fund Deposit & Withdrawal Hotline at (852) 2500 9180 (852) 2500 9180
  3. Call our Customer Support Centre at (852) 2500 9199 (852) 2500 9199
  4. Call our Futures & Global Trading Hotline at (852) 2500 9128 (852) 2500 9128 (extended to night-time trading hour)
How can I exchange for foreign currencies?

You can place orders of foreign currencies exchange on or before 15:00 on every trading day:

  1. Contact our branches
  2. Contact our Customer Support Center at (852) 2500 9199
  3. "Chief Trader" Mobile APP – select “Cash”, then select “Internal” (for HKD and USD exchange only, 24hr instant fund exchange)
  4. Top Trader -select “Cash Voucher”, then select "Internal" function in (for HKD and USD exchange only, 24hr instant fund exchange)
App Download
Instant trading of stocks after taking an in-depth look at every move of the market
Website Push Notifications
Provide the latest financial news and promotions

Subscribe to keep up to date with CHIEF
Informative contents include:
Latest news, coming seminar, featured articles on wealth management