Frequent Asked Questions
You can find what you need by viewing the FAQs, forms, and service fees.
Deposit and Withdrawal
What are the methods for withdrawal?
  1. For Securities Account, please use the "Withdrawal" function in "Funds" of “Chief Trader” Mobile APP or “Cash Voucher” of Top Trader;
    (The withdrawal time is from 00:00 to 13:00. Orders submitted after cut-off time will be handled on the next trading day)
  2. For HK Futures Account, please use the "Withdrawal" function in "Customer Service" of SP Trader Pro HD - HK Futures/Options Trading APP or SP Trader;
    (The withdrawal time is before 13:00. Orders submitted after cut-off time will be handled on the next trading day)
  3. Call our Fund Deposit & Withdrawal Hotline at (852) 2500 9180 (852) 2500 9180
  4. Contact our Customer Support Center at (852) 2500 9199 (852) 2500 9199
  5. Contact our branches
    (All withdrawal orders may be placed on or before 13:00* on every trading day)
How long does it take to transfer to my bank account after placing the withdrawal order?
  1. For clients who registered HSBC, Hang Seng Bank, Bank of China or Chong Hing Bank as their designated bank, relative funds of withdrawal orders before 13:00 will be deposited to customer's bank account at 16:00.
  2. Withdrawals for clients who registered other banks as their designated bank, related funds will be deposited in the form of a crossed cheque. The cheque will be deposited to clients’ designated bank account on the trading day, the related funds will be ready for use at 15:00 at the next trading day.
When can I withdraw the fund after sell HK stocks?

Since transactions of HK securities are required to be settled on T+2 day, as a result fund can only be withdrawn on T+2 day.
For example: Clients sell stocks on Thursday, the related fund can only be withdrawn on Monday. (Non-trading days are not counted in the T+2)

Remarks: After the physical stock is sold, it takes 12 working days before the withdrawal. CHIEF will make special considerations based on the client's situation.

When can I withdraw the fund after liquidation of Futures?

Future and option are settled in the next trading day, as a result fund can only withdraw in the next trading day after liquidation.
For example: Clients liquidize index futures on Friday, the related fund can only be withdrawn on Monday. (Non-trading days are not counted in the T+1)

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